{"id":6725,"date":"2021-04-02T14:32:28","date_gmt":"2021-04-02T05:32:28","guid":{"rendered":"https:\/\/news.cafe24.com\/kr\/?p=6725"},"modified":"2021-05-10T14:01:05","modified_gmt":"2021-05-10T05:01:05","slug":"cafe24-ecosystem-digital-contactcenter","status":"publish","type":"post","link":"https:\/\/news.cafe24.com\/kr\/cafe24-ecosystem-digital-contactcenter\/","title":{"rendered":"[\uce74\ud39824 \uc0dd\ud0dc\uacc4 \ud0d0\uad6c] ARS\uc5d0 \uc9dc\uc99d\ub0b4\ub294 \uace0\uac1d\uc744 \uc704\ud55c \uc194\ub8e8\uc158 \u2018\uae43\ud50c\u2019"},"content":{"rendered":"<h2><strong>[\uce74\ud39824 \uc0dd\ud0dc\uacc4 \ud0d0\uad6c] \u2461 AI\ub85c \u2018\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\u2019\ub97c \ub9cc\ub4dc\ub294 \uc774\uc601\uc218 \uae43\ud50c \ub300\ud45c<\/strong><\/h2><p>(\ud3b8\uc9d1\uc790 \uc8fc) \uc138\uc0c1\uc758 \ubaa8\ub4e0 \ubb3c\uac74\uc774 \uc628\ub77c\uc778\uc73c\ub85c \ud314\ub9bd\ub2c8\ub2e4. \ub354 \ub9ce\uc740 \uae30\uc5c5\uacfc \uac1c\uc778\uc774 \uc628\ub77c\uc778\uc5d0\uc11c \uac01\uc790\uc758 \ubab0\uc744 \uc6b4\uc601\ud558\uac8c \ub420 \ud150\ub370\uc694. \uac01\uac01\uc758 \ub9e4\uc7a5\uc774 \uace0\uac1d\uc5d0\uac8c \uc27d\uac8c \ub2e4\uac00\uac08 \uc218 \uc788\uac8c \ud558\ub294 \uc194\ub8e8\uc158\ub3c4 \uacc4\uc18d\ud574 \ub098\uc624\uaca0\uc8e0. \uadf8\ub7f0 \uc194\ub8e8\uc158\uc740 \uc5b4\ub290 \ud55c \uae30\uc5c5\uc774 \ubaa8\ub450 \ub9cc\ub4e4\uc5b4\ub0bc \uc218 \uc5c6\uc744 \uac81\ub2c8\ub2e4. \uadf8\ub798\uc11c \uae30\ud68d\ud588\uc2b5\ub2c8\ub2e4. \uad6d\ub0b4 \ub300\ud45c\uc801\uc778 \uc804\uc790\uc0c1\uac70\ub798 \ud50c\ub7ab\ud3fc \uce74\ud39824\uac00 \uc6b4\uc601\ud558\ub294 \uc2a4\ud1a0\uc5b4\uc5d0, \uc5b4\ub5a4 \uc194\ub8e8\uc158\ub4e4\uc774 \uc62c\ub77c\uc640 \uc788\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc774 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e0 \ud68c\uc0ac\ub4e4\uc740 \uac01\uac01 \uc5b4\ub5a4 \ube44\uc804\uc744 \uac16\uace0 \uc77c\ud558\ub294\uc9c0\ub97c \uc778\ud130\ubdf0\ud574\ubd24\uc2b5\ub2c8\ub2e4. \ub450 \ubc88\uc9f8 \uc778\ud130\ubdf0\uc774\ub294 \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uae43\ud50c\uc758 \uc774\uc601\uc218 \uae43\ud50c \ub300\ud45c\uc785\ub2c8\ub2e4.<\/p><p>\ucd5c\uadfc TV\ud648\uc1fc\ud551 \ucc44\ub110\uc744 \ubcf4\ub2e4\uac00 \uc0c1\ud488\uc744 \ud558\ub098 \uad6c\ub9e4\ud558\ub824\uace0 \uc571\uc744 \uc5f4\uc5c8\ub2e4. \uadf8\ub7f0\ub370 \uacb0\uc81c\uacfc\uc815\uc5d0\uc11c \ubcf8\uc778\uc778\uc99d\uc5d0 \ubc18\ubcf5\ud574\uc11c \uc2e4\ud328\ud558\ub294 \ubb38\uc81c\uac00 \ub098\ud0c0\ub0ac\ub2e4. \ud63c\uc790 \ud574\uacb0\ud574\ubcf4\ub824\ub2e4 \uacb0\uad6d \ud648\uc1fc\ud551 \uce21\uc5d0 \uc804\ud654\ub97c \uac78\uc5c8\ub2e4. \uadf8\ub7f0\ub370 \ud648\uc1fc\ud551 \uc0c1\ub2f4\uc6d0\uc740 \ubaa8\ub450 \ud1b5\ud654 \uc911\uc774\uc5c8\ub2e4. \ub450\uc138 \ubc88 \ub354 \uac78\uc5c8\uc9c0\ub9cc \uc5ed\uc2dc \ud1b5\ud654 \uc911. \ud310\ub9e4 \uc2dc\uac04\uc740 \uc9c0\ub098\uac00\uace0 \uacb0\uad6d \ub098\ub294 \uad6c\ub9e4\ub97c \ud3ec\uae30\ud588\ub2e4.<\/p><p>\uc544\ub9c8 \uc720\uc0ac\ud55c \uc77c\uc744 \uacbd\ud5d8\ud55c \uc774\ub4e4\uc774 \uc801\uc9c0 \uc54a\uc744 \uac83\uc774\ub2e4. \uace0\uac1d\uc13c\ud130\uc5d0 \uc804\ud654\ud558\ub294 \uac74 \ubcc4\ub85c \uc720\ucf8c\ud55c \uacbd\ud5d8\uc774 \uc544\ub2c8\ub2e4. ARS\uc758 \uac01\uc885 \uc548\ub0b4 \uba54\uc2dc\uc9c0\uc758 \uc7a5\ubcbd\uc744 \ub118\uc5b4 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uae4c\uc9c0 \uc774\uc5b4\uc9c0\ub294 \uc2dc\uac04\uc774 \ub108\ubb34 \uc624\ub798 \uac78\ub9b0\ub2e4. \uc0c1\ub2f4\uc0ac\uc640 \ud1b5\ud654\uac00 \ub410\uc5b4\ub3c4 \ud55c \ubc88\uc5d0 \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc9c0 \uc54a\uc73c\uba74 \uadf8 \uc9c0\ub8e8\ud55c \uacbd\ud5d8\uc744 \ub610 \ubc18\ubcf5\ud574\uc57c \ud55c\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d\uc13c\ud130\uc758 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \u2018\ubcf4\uc774\ub294 ARS\u2019\ub098 \u2018\ub9d0\ub85c \ud558\ub294 ARS\u2019 \ub4f1\uc744 \ub9cc\ub4e4\uc5c8\uc9c0\ub9cc, ARS\uac00 \ubd88\ub7ec\uc77c\uc73c\ud0a4\ub294 \uc9dc\uc99d\uc740 \uadfc\ubcf8\uc801\uc73c\ub85c \ud574\uacb0\ud558\uc9c0 \ubabb\ud588\ub2e4.<\/p><p>\uc774 \ub54c\ubb38\uc5d0 \ucd5c\uadfc \u2018\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\u2019\uac00 \uac01\uad11\uc744 \ubc1b\uace0 \uc788\ub2e4. \uc804\ud654\ubfd0 \uc544\ub2c8\ub77c \ucc57\ubd07\uc774\ub098 \uba54\uc2e0\uc800 \ucc44\ud305 \ub4f1\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub4e3\ub294 \uac83\uc774\ub2e4. \uace0\uac1d\ub4e4\uc740 \uc804\ud654\uae30\ub97c \ubd99\ub4e4\uace0 \ub04a\uc784\uc5c6\uc774 \uc774\uc5b4\uc9c0\ub294 \ub300\uae30\uc548\ub0b4 \uc74c\uc545\uc744 \ub4e3\uc9c0 \uc54a\uc544\ub3c4 \ub41c\ub2e4. \uce74\uce74\uc624\ud1a1 \ub4f1 \uce5c\uc219\ud55c \ucc44\ub110\ub85c \uc9c8\ubb38\uc744 \ub358\uc9c0\uba74 \ub2f5\uc774 \uc624\uae30 \ub54c\ubb38\uc774\ub2e4. \ud2b9\ud788 \ubc00\ub808\ub2c8\uc5bc \uc774\ud6c4 \uc138\ub300\ub294 \uc804\ud654\ubcf4\ub2e4 \ucc44\ud305\uc774 \ud6e8\uc52c \uce5c\uc219\ud558\uba70, \uc804\ud654\uc5d0 \ubcf8\ub2a5\uc801\uc73c\ub85c \uac70\ubd80\uac10\uc744 \uac16\ub294 \uace0\uac1d\ub4e4\uc774 \uc801\uc9c0 \uc54a\ub2e4.<\/p><p>\uace0\uac1d\ub4e4\uc740 \uac01\uc790 \uc6d0\ud558\ub294 \ucc44\ub110\ub85c \uc560\ub85c\uc0ac\ud56d\uc744 \ud638\uc18c\ud558\uc9c0\ub9cc \uae30\uc5c5\uc758 \uace0\uac1d\uc13c\ud130 \uc785\uc7a5\uc5d0\uc11c\ub294 \uc774\ub97c \ud558\ub098\uc758 \uad00\ub9ac\uccb4\uacc4 \uc544\ub798\uc5d0 \ub450\uc5b4\uc57c \ud55c\ub2e4. VoC(Voice of Customer) \ucc44\ub110\uc774 \ub298\uc5b4\ub09c\ub2e4\uace0 \ucee8\ud0dd\uc13c\ud130\ub3c4 \uc5ec\ub7ec \uac1c\uac00 \ub420 \uc218\ub294 \uc5c6\uae30 \ub54c\ubb38\uc774\ub2e4.<\/p><p>\uc624\ub298 \uc18c\uac1c\ud560 \uae43\ud50c\uc740 \uc774\uc640 \uac19\uc740 \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 SaaS(Software as a Service)\ub85c \uc81c\uacf5\ud558\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc774\ub2e4. \uc720\uc0ac\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \ud68c\uc0ac\ub85c \ud574\uc678\uc5d0\ub294 \u2018\uc820\ub370\uc2a4\ud06c\u2019\ub77c\ub294 \uacf3\uc774 \uc720\uba85\ud558\ub2e4. \uae43\ud50c\uc740 \ud55c\uad6d\uc2dc\uc7a5\uc758 \uae4c\ub2e4\ub85c\uc6b4 \uc694\uad6c\uc0ac\ud56d\uc744 \uc218\uc6a9\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \ub9cc\ub4e4\uc5c8\uae30 \ub54c\ubb38\uc5d0 \uc820\ub370\uc2a4\ud06c\ubcf4\ub2e4 \uc6b0\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4\uace0 \uc790\ubd80\ud55c\ub2e4.<\/p><p>\uae43\ud50c \uc774\uc601\uc218 \ub300\ud45c\ub97c \uc11c\uc6b8 \uac15\ub0a8\uc5ed \ud328\uc2a4\ud2b8\ud30c\uc774\ube0c\uc5d0\uc11c \ub9cc\ub098 \uc774\uc57c\uae30\ub97c \ub4e4\uc5b4\ubcf4\uc558\ub2e4.<\/p><figure id=\"attachment_6758\" aria-describedby=\"caption-attachment-6758\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6758 size-full\" src=\"https:\/\/news.cafe24.com\/kr\/wp-content\/uploads\/2021\/04\/\uc774\uc601\uc218.jpg\" alt=\"\" width=\"1000\" height=\"800\" srcset=\"https:\/\/news.cafe24.com\/kr\/wp-content\/uploads\/2021\/04\/\uc774\uc601\uc218.jpg 1000w, https:\/\/news.cafe24.com\/kr\/wp-content\/uploads\/2021\/04\/\uc774\uc601\uc218-300x240.jpg 300w, https:\/\/news.cafe24.com\/kr\/wp-content\/uploads\/2021\/04\/\uc774\uc601\uc218-768x614.jpg 768w, https:\/\/news.cafe24.com\/kr\/wp-content\/uploads\/2021\/04\/\uc774\uc601\uc218-750x600.jpg 750w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-6758\" class=\"wp-caption-text\">\ucd9c\ucc98 : \ubc14\uc774\ub77c\uc778\ub124\ud2b8\uc6cc\ud06c<\/figcaption><\/figure><h3><strong>Q. \uae43\ud50c\uc774\ub77c\ub294 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574\uc11c \uac04\ub2e8\ud788 \uc18c\uac1c\ud574\ub2ec\ub77c.<\/strong><\/h3><p>\uae43\ud50c\uc740 \ud074\ub77c\uc6b0\ub4dc\ub85c \uace0\uac1d\uc13c\ud130\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ud68c\uc0ac\ub2e4. \ucd5c\uadfc\uc5d0\ub294 \ucf5c\uc13c\ud130\uac00 \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\ub85c \ubc1c\uc804\ud558\uace0 \uc788\ub2e4. \uc608\uc804\uc5d0\ub294 \uc804\ud654\ub9cc \ubc1b\uc558\ub294\ub370 \uc774\uc820 \uc804\ud654\ubfd0 \uc544\ub2c8\ub77c \uce74\uce74\uc624\ud1a1\uc774\ub098 \ub124\uc774\ubc84\ud1a1\ud1a1, \ub77c\uc778\uacfc \uac19\uc740 \uba54\uc2e0\uc800\ub97c \ud1b5\ud574\uc11c \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uac00 \ub9ce\uc774 \ub4e4\uc5b4\uc628\ub2e4. \uae30\uc5c5\uc774 \uc6b4\uc601\ud558\ub294 \ud648\ud398\uc774\uc9c0\ub098 \uc571\uc5d0\ub3c4 \ucc44\ud305\ucc3d\uc744 \ub9cc\ub4e4\uc5b4 \uace0\uac1d\uc774 \uc9c1\uc811 \ubb38\uc758\ud560 \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc694\uc998 \uc80a\uc740 \ubd84\ub4e4\uc740 \ucc44\ud305\uc744 \ub9ce\uc774 \uc4f4\ub2e4. \uc6b0\ub9ac\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc774 SaaS(Software as a Service) \ud615\ud0dc\ub85c \uc190\uc27d\uac8c \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ucd95\ud558\ub3c4\ub85d \ub3d5\ub294<span style=\"text-align: center;\">\ub2e4.<\/span><\/p><h3><strong>Q. \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc774 \uc774\ubbf8 \uace0\uac1d\uc13c\ud130\ub97c \uac00\uc9c0\uace0 \uc788\uc9c0 \uc54a\ub098?<\/strong><\/h3><p>\uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\ub824\uba74 10\uc5b5~20\uc5b5\uc6d0 \uac00\ub7c9 \ub4e0\ub2e4. \uc911\uacac\uae30\uc5c5\uc774\ub77c\uace0 \ud558\ub354\ub77c\ub3c4 \ud544\uc694\ud55c \uc2dc\uc2a4\ud15c\uc744 \ub9cc\ub4e4\ub824\uba74 \uadf8 \uc815\ub3c4 \ub4e0\ub2e4.<\/p><p>\uae30\uc220\uc774 \ubc1c\uc804\ud55c\ub2e4\ub294 \uac74 \uba40\ub9ac \uc788\ub294 \uac8c \ub098\ud55c\ud14c \uac00\uae4c\uc774 \uc628\ub2e4\ub294 \uc758\ubbf8\ub2e4. \uae30\uc220\uc774 \ubc1c\uc804\ud558\uba74 \ube44\uc6a9\uc740 \uc800\ub834\ud574\uc9c0\uace0 \uc0ac\uc6a9\uc740 \uc26c\uc6cc\uc9c4\ub2e4. \uc774 \ubd84\uc57c\ub3c4 \uadf8 \ub2e8\uacc4 \uc811\uc5b4\ub4e4\uc5c8\uae30 \ub54c\ubb38\uc5d0 \uc6b0\ub9ac \uac19\uc740 \ud68c\uc0ac\uac00 \ud074\ub77c\uc6b0\ub4dc\ub85c \uac04\ub2e8\ud558\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774\ub2e4. \uc18c\ud638 \uc1fc\ud551\ubab0\uc774 10\uc5b5\uc6d0\ub300 \uc194\ub8e8\uc158\uc744 \uc4f8 \uc218\ub294 \uc5c6\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc758 \ubc1c\uc804\uacfc \ud568\uaed8 \ub204\uad6c\ub77c\ub3c4 \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\ub97c \uc190\uc27d\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\uac8c \ub41c \uac83\uc774\ub2e4.<\/p><h3><b>Q. \uc77c\ubd80 \uae30\uc5c5\uc740 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ucc44\ud305 \ubb38\uc758\ucc3d\uc744 \ub744\uc6b0\uae30\ub3c4 \ud558\ub294\ub370, \uadf8\ub7f0 \uc11c\ube44\uc2a4\ub3c4 \uc81c\uacf5\ud558\ub098?<\/b><\/h3><p>\uc57d\uac04 \uac1c\ub150\uc774 \ub2e4\ub974\ub2e4. \ucc44\ud305\uc774\ub77c\ub294 \uac74 \uac19\uc9c0\ub9cc \uc0ac\uc6a9\ud558\ub294 \uc870\uc9c1\uc774 \ub2e4\ub974\ub2e4. \uadf8\ub7f0 \uc194\ub8e8\uc158\uc740 \ubcf4\ud1b5 \uc601\uc5c5\uc774\ub098 \ub9c8\ucf00\ud305\uc758 \uc601\uc5ed\uc774\ub2e4. \uc544\uc9c1 \uc6b0\ub9ac \uc81c\ud488\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc740 \uace0\uac1d\uc774 \uc6b0\ub9ac \ud648\ud398\uc774\uc9c0\uc5d0 \ubc29\ubb38\ud574 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \ubb3b\ub294 \uc6a9\ub3c4\ub2e4.<\/p><p>\ubc18\uba74 \uc5b4\ub5a4 \uace0\uac1d\uc774 \uc774\ubbf8 \uc81c\ud488\uc744 \uc4f0\uace0 \uc788\ub294 \uc0c1\ud0dc\uc5d0\uc11c \uac70\uae30\uc5d0 \ub300\ud574\uc11c AS \uc694\uccad\uc744 \ud558\uac70\ub098 \uc8fc\ubb38 \ucde8\uc18c\ub97c \ud558\uac8c \ub418\uba74 \uadf8\uac74 \uc601\uc5c5\uc774\ub098 \ub9c8\ucf00\ud305\uc774 \uc544\ub2c8\ub77c \uace0\uac1d\uc9c0\uc6d0\uc774\ub2e4. \uc0ac\uc2e4 \uc2a4\ud0c0\ud2b8\uc5c5\ub4e4\uc740 \uadf8\uac8c \ud63c\uc7ac\ub418\uc5b4 \uc788\ub294 \uacbd\uc6b0\uac00 \uc788\uc5b4\uc11c \uadf8\ub7f4 \ub54c\ub294 \uc880 \ud5db\uac08\ub9ac\uc9c0\ub9cc \uc2e4\uc81c\ub85c\ub294 \uc81c\ud488\uc774 \ubd84\ub9ac\uac00 \ub41c\ub2e4.<\/p><h3><strong>Q. \uadf8 \ubd84\ub9ac\ub294 \uae30\uc220\uc801\uc73c\ub85c \uc758\ubbf8\uac00 \uc788\ub294 \uac83\uc778\uac00, \uc544\ub2c8\uba74 \uc774\uc6a9\ud558\ub294 \uc870\uc9c1\uc758 \ucc28\uc774\uc5d0 \uc758\ubbf8\uac00 \uc788\ub294 \uac83\uc778\uac00?<\/strong><\/h3><p>\ud6c4\uc790\uc774\uae34 \ud558\ub2e4. \ub9c8\ucf00\ud305\uc774\ub098 \uc601\uc5c5\ubd80\uc11c\uc5d0\uc11c \uc774\uc6a9\ud558\ub290\ub0d0, \uace0\uac1d\uc9c0\uc6d0 \ubd80\uc11c\uc5d0\uc11c \uc774\uc6a9\ud558\ub290\ub0d0\uc758 \ucc28\uc774\uac00 \uc788\ub2e4. \uadf8\ub7f0\ub370 \ube44\uc988\ub2c8\uc2a4\uc801\uc73c\ub85c \uc758\ubbf8\uac00 \ub2e4\ub974\uae30 \ub54c\ubb38\uc5d0 \uae30\ub2a5\ub3c4 \ub2e4\ub974\ub2e4. \uc608\ub97c \ub4e4\uba74 \uc601\uc5c5\uc774\ub098 \ub9c8\ucf00\ud305\uc744 \uc704\ud55c \uc11c\ube44\uc2a4\ub77c\uba74 \uace0\uac1d\ubb38\uc758\uc5d0 \ub300\ud55c \uc138\uc158\uc744 \ub05d\ub0b4\uc9c0 \uc54a\ub294\ub2e4. \uace0\uac1d\uc774 \ud55c\ub2ec \ub4a4\uc5d0 \ub610 \uc5f0\ub77d\uc744 \ud560 \uc218 \uc788\uace0, \ud68c\uc0ac \uce21\uc5d0\uc11c \uba3c\uc800 \uace0\uac1d\uc5d0\uac8c \uc5f0\ub77d\uc744 \ud560 \uc218\ub3c4 \uc788\ub2e4. \ubc18\uba74 CS(\uace0\uac1d\uc9c0\uc6d0 \uc11c\ube44\uc2a4) \uc6a9\ub3c4\ub77c\uba74 \ube68\ub9ac \uc138\uc158\uc744 \uc885\uacb0\uc2dc\ucf1c\uc57c \ud55c\ub2e4? \uba54\ucee4\ub2c8\uc998\ub3c4 \ub2e4\ub974\uace0, \ubaa9\uc801\ub3c4 \ub2e4 \ub2e4\ub974\ub2e4.<\/p><h3><strong>Q. \uc601\uc5c5\uc758 \uacbd\uc6b0\uc5d0\ub294 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uc720\uc9c0\ud574\uc57c \uc88b\uc740 \uac70\ub2c8\uae4c \uacc4\uc18d \uc138\uc158\uc744 \uc720\uc9c0\ud558\uace0, \uace0\uac1d\uc13c\ud130\ub294 \ube68\ub9ac \uc0c1\ub2f4\uc744 \ub05d\ub0b4\uace0 \ub2e4\ub978 \uc0c1\ub2f4\uc73c\ub85c \ub118\uc5b4\uac00\uc57c \ud558\ub2c8\uae4c \uc138\uc158\uc744 \ube68\ub9ac \ub05d\ub0b4\uc57c \ud558\ub294 \uac83\uc778\uac00.<\/strong><\/h3><p>\uace0\uac1d \uc785\uc7a5\uc5d0\uc11c\ub3c4 CS \uba74\uc5d0\uc11c\ub294 \ube68\ub9ac \ubb38\uc81c\ub97c \ud574\uacb0\ud574\uc918\uc57c \ud55c\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ubc14\ub00c\uc5b4\ub3c4 \uacc4\uc18d \ud314\ub85c\uc5c5\uc744 \uc798\ud574\uc57c \ud55c\ub2e4. \ub9c8\ucf00\ud305 \uce21\uba74\uc5d0\uc11c\ub294 \ud560\uc778\ucfe0\ud3f0 \ud478\uc2dc\ub098 \uc774\ub7f0 \uae30\ub2a5\uc774 \ud544\uc694\ud560 \uac83\uc774\ub2e4. \ube44\uc988\ub2c8\uc2a4\uac00 \ub2e4\ub974\uae30 \ub54c\ubb38\uc5d0 \ud544\uc694\ud55c \uae30\ub2a5\ub3c4 \ub2e4\ub974\ub2e4.<\/p><h3><strong>Q. \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 10\uc5b5~20\uc5b5\uc6d0 \ud22c\uc790\ud558\ub294 \ub300\uaddc\ubaa8 \uace0\uac1d\uc740 \ubb3c\ub860, \uc774\uc81c \uc2dc\uc791\ud558\ub294 \uc2a4\ud0c0\ud2b8\uc5c5\uc774\ub098 \uce74\ud39824\uc758 \uc140\ub7ec \ub4f1\ub3c4 \uc788\uc744 \ud150\ub370, \uc774\ub4e4\uc774 \uc694\uad6c\ud558\ub294 \uae30\ub2a5\uc774 \ub2e4\ub974\uc9c0 \uc54a\uc744\uae4c?<\/strong><\/h3><p>\ud070 \uaddc\ubaa8\uc758 \uace0\uac1d\uc758 \ub0b4\ubd80 \uc194\ub8e8\uc158\ub4e4\uc774\ub098 \ub0b4\ubd80\uc758 \uc0c1\ud669\uc5d0 \ub300\ud55c \ucee4\uc2a4\ud130\ub9c8\uc774\uc988(\ub9de\ucda4 \uc11c\ube44\uc2a4)\uc5d0 \uc694\uad6c\uac00 \ub9ce\ub2e4. \uae30\uc874\uc5d0 \uc774 \uc2dc\uc7a5\uc774 SI(\uc2dc\uc2a4\ud15c \ud1b5\ud569. \ud544\uc694\ud55c \uae30\ub2a5\uc744 \uc77c\uc77c\uc774 \uac1c\ubc1c\ud558\ub294 \uac78 \uc758\ubbf8) \uc911\uc2ec\uc774\uc5c8\ub358 \uc774\uc720\ub2e4. \ud504\ub85c\uc81d\ud2b8\uc5d0 \uc778\uac74\ube44\ub3c4 \ub9ce\uc774 \ub4e4\uc5b4\uac04\ub2e4.<\/p><p>\uc6b0\ub9ac\ub294 \ub204\uad6c\ub098 \uc5b4\ub290 \uc815\ub3c4 \ud544\uc694\ud560 \uac83 \uac19\uc740 \uae30\ub2a5\uc744 \ubaa8\uc544\uc11c SaaS \ud615\ud0dc\ub85c \uc81c\uacf5\ud55c\ub2e4. \uadf8\ub7f0\ub370\ub3c4 \uc6b0\ub9ac\ub294 \uc0c1\ub2f9\ud788 \uc138\ubd80\uc801\uc778 \uc635\uc158\uc774 \ub9ce\ub2e4. \uc644\uc804\ud788 100% \ub2e4 \ub9de\ucdb0\uc904 \uc218\ub294 \uc5c6\uc9c0\ub9cc \uc544\uc8fc \uc138\ubc00\ud55c \uae30\ub2a5\uc774 \ub9ce\uc544\uc11c \uae30\uc874\uc5d0 SI \uac1c\ubc1c\ub85c \ub4e4\uc5b4\uac00\ub294 \uc218\uc900\uae4c\uc9c0 \uc81c\uacf5\ud55c\ub2e4\uace0 \uc6b0\ub9ac\ub294 \uc0dd\uac01\ud55c\ub2e4.<\/p><h3><strong>Q. \ucc57\ubd07 \ub4f1 \uae30\uc220\ubc1c\uc804\uc73c\ub85c \uc810\ucc28 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ud560\uc774 \uc904\uc5b4\ub4e4 \uac83\uc774\ub77c\ub294 \uc804\ub9dd\uc774 \uc788\ub2e4.<\/strong><\/h3><p>\uc608\uc804\uc5d0\ub294 \uc804\ud654\ub9cc \ud558\ub2e4\uac00 \uc9c0\uae08\uc740 \ucc44\ud305\uc744 \ud558\ub294 \uc2dc\ub300\uac00 \ub410\ub2e4. \ucc57\ubd07\uc740 ARS\ub77c\uace0 \uc0dd\uac01\ud558\uba74 \ub41c\ub2e4. \uc774\uc804\uc5d0\ub3c4 ARS\uac00 \uc788\uace0 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc774 \uc788\uc5c8\ub4ef\uc774 \ucc57\ubd07\uacfc \ucc44\ud305 \uc0c1\ub2f4\uc0ac\ub294 \uac19\uc774 \ud544\uc694\ud574\uc694. \ub300\uccb4\ud558\ub294 \uac8c \uc544\ub2c8\ub77c \uc11c\ub85c \ubcf4\uc644\ud55c\ub2e4\uace0 \ubcf4\uba74 \ub41c\ub2e4.<\/p><h3><strong>Q. \ucc57\ubd07\ub3c4 \uc9c1\uc811 \uac1c\ubc1c\ud558\ub098?<\/strong><\/h3><p>\uc6b0\ub9ac\ub294 \ub450 \uac00\uc9c0 \ud615\ud0dc\uc758 \ucc57\ubd07\uc774 \uc788\ub2e4. \ud558\ub098\ub294 \uc9c8\uc758\ub97c \ubd84\uc11d\ud574 FAQ \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uae30\ubc18\uc73c\ub85c \uc751\ub2f5\uc744 \ud558\ub294 \ubc29\uc2dd, \ub610 \ud558\ub098\ub294 \uc2a4\ubb34\uace0\uac1c \ud558\ub4ef\uc774 \uace0\uac1d\uc774 \uc778\ud130\ub799\ud2f0\ube0c\ud558\uac8c \uc120\ud0dd\ud574 \ub098\uac00\ub294 \uc2dc\ub098\ub9ac\uc624 \uae30\ubc18 \ucc57\ubd07\uc774\ub2e4. FAQ \ubd07\uc740 \uae30\uc874\uc5d0 FAQ \ub370\uc774\ud130\ubca0\uc774\uc2a4\ub9cc \uc788\uc73c\uba74 \uae08\ubc29 \uc801\uc6a9\ud560 \uc218 \uc788\uace0, \uc2dc\ub098\ub9ac\uc624 \uae30\ubc18\uc740 \ub300\ud654 \ud50c\ub85c\uc6b0\ub97c \uc9dc\uc11c \ud55c\ub2e4.<\/p><h3><strong>Q.<\/strong> <strong>\uc778\uacf5\uc9c0\ub2a5 \ucc57\ubd07\uc744 \uc804\ubb38\uc73c\ub85c \ud558\ub294 \ud68c\uc0ac\uac00 \uc788\uc9c0 \uc54a\ub098?<\/strong><\/h3><p>\uadf8\ub7f0 \uae30\uc5c5\ub4e4\uacfc \ud611\uc5c5\uc744 \ud560 \ub54c\ub3c4 \ub9ce\ub2e4. \uace0\uac1d\uc774 \uadf8\ub7f0 \ud68c\uc0ac\uc758 \ucc57\ubd07\uc744 \uc6d0\ud558\uba74 \uc6b0\ub9ac \uc194\ub8e8\uc158\uc5d0 \ucc57\ubd07\ub9cc \uadf8\ucabd\uc73c\ub85c \uc5f0\ub3d9\ud558\uba74 \ub41c\ub2e4. \uc778\uacf5\uc9c0\ub2a5 \ucc57\ubd07\uc758 \uacbd\uc6b0 \uace0\uac1d\ub9c8\ub2e4 \ubcf4\uc720\ud55c \ub370\uc774\ud130\uac00 \uac01\uae30 \ub2e4\ub974\uae30 \ub54c\ubb38\uc5d0 SI \uc601\uc5ed\uc774 \ub2e4\uc18c \uc788\ub2e4. \uadf8 \ubd80\ubd84\uae4c\uc9c0 \uc6b0\ub9ac\uac00 \ud558\uc9c0\ub294 \uc54a\ub294\ub2e4.<\/p><h3><strong>Q. \uae43\ud50c\uc774 \ub2e4\ub978 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ud68c\uc0ac\uc5d0 \ube44\ud574 \uae30\uc220\uc801\uc73c\ub85c \uac15\uc810\uc774 \uc788\ub2e4\uace0 \uc790\ubd80\ud558\ub294 \uba74\uc774 \uc788\ub098?<\/strong><\/h3><p>\uc6b0\ub9ac \uc11c\ube44\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c\ub85c \uad6c\uc131\ub410\ub2e4. SLA(\ubcf4\uc7a5\ud558\ub294 \uc11c\ube44\uc2a4 \uc218\uc900)\ub294 99.99%\uc5d0\uc694. \uc6b0\ub9ac \uc11c\ube44\uc2a4\ub294 \uc911\ub2e8\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\ub2a5\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud560 \ub54c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub2e4. \uacbd\uc7c1\uc0ac\ub294 \uc885\uc885 \uc911\ub2e8\ub418\ub294 \uac83\uc73c\ub85c \uc548\ub2e4.<\/p><p>\ub610\ud55c \uc11c\ube44\uc2a4 \ub0b4\ubd80\uc5d0 \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc774 \uc0c1\ub2f9\ud788 \ub9ce\uc774 \ub4e4\uc5b4\uac14\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc0c1\ub2f4\uc0ac\uc640 10~20\ubd84 \ub3d9\uc548 \uc598\uae30\ub97c \ud558\uace0 \ub098\uba74 \uc0c1\ub2f4\uc0ac\ub294 \uc0c1\ub2f4\ub0b4\uc6a9\uc744 \uae30\ub85d\ud574\uc57c \ud55c\ub2e4. \ud575\uc2ec \ub0b4\uc6a9\uc744 \uc694\uc57d\ud558\uace0 \uc0c1\ub2f4\uc744 \uc644\ub8cc\ud574\uc57c \ud558\ub294 \uac8c KPI(\uc131\uacfc\uc9c0\ud45c)\uc5d0 \uc788\ub2e4. \uadf8\ub798\uc11c 10\ubd84 \uc0c1\ub2f4\ud558\uace0 5\ubd84 \uc694\uc57d\ud55c\ub2e4. \uadf8\ub7f0\ub370 \uc6b0\ub9ac\ub294 \uc790\ub3d9\uc73c\ub85c \uc694\uc57d\ud574\uc900\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc778\uacf5\uc9c0\ub2a5\uc774 \uc694\uc57d\ud55c \uac83\uc744 \ubcf4\uace0 \uc774\uac8c \ub9de\ub294\uc9c0 \uccb4\ud06c\ub9cc \ud558\uba74 \ub41c\ub2e4. \uae30\uc874\uc5d0\ub294 5\ubd84 \uac78\ub9ac\ub358 \uc694\uc57d\uc774 30\ucd08\ub85c \uc904\uc5c8\ub2e4.<\/p><p>\uc790\ub3d9\ubc88\uc5ed \ub4f1\uc744 \uc774\uc6a9\ud574 \ud574\uc678\uc0c1\ub2f4\uc744 \ud558\uac70\ub098, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c FAQ\uc5d0 \uc788\ub294 \ub2f5\uc744 \uc790\ub3d9\uc73c\ub85c \uc8fc\uace0 \uadf8\uac78 \uc120\ud0dd\ud558\uac8c \ud560 \uc218 \uc788\ub2e4. \uc778\uacf5\uc9c0\ub2a5\uc774 \uc6b0\ub9ac \uc11c\ube44\uc2a4 \uacf3\uacf3\uc5d0 \uc2a4\uba70\uc788\ub2e4.<\/p><h3><strong>Q. \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc740 \uc790\uccb4\uc801\uc73c\ub85c \uac1c\ubc1c\ud558\ub098?<\/strong><\/h3><p>\uad6c\uae00 \ubc88\uc5ed \uac19\uc740 API\ub97c \uc0ac\uc6a9\ud560 \ub54c\ub3c4 \uc788\uace0, \uc624\ud508\uc18c\uc2a4 \uc54c\uace0\ub9ac\uc998\uc744 \uac00\uc838\uc640\uc11c \uc6b0\ub9ac \uc11c\ube44\uc2a4\uc5d0 \ub9de\uac8c \ucd5c\uc801\ud654\ud558\uae30\ub3c4 \ud55c\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc790\ub3d9\uc694\uc57d\uc740 \ud14d\uc2a4\ud2b8\ub7ad\ud06c\ub77c\ub294 \uc54c\uace0\ub9ac\uc998\uc744 \uc774\uc6a9\ud588\ub2e4. \uc774\ub294 \uad6c\uae00\uc758 \uac80\uc0c9 \uc54c\uace0\ub9ac\uc998 \ud398\uc774\uc9c0\ub7ad\ud06c\ucc98\ub7fc \ub2e8\uc5b4\ub4e4\uc774 \uc5bc\ub9c8\ub098 \uc11c\ub85c \ucc38\uc870\ud588\ub294\uc9c0 \uad00\uacc4\ub97c \ubd84\uc11d\ud574\uc11c \uc694\uc57d\ud558\ub294 \uac83\uc774\ub2e4.<\/p><h3><strong>Q.<\/strong> <strong>\ub300\ud45c\uc801\uc778 \uace0\uac1d\uc0ac\ub840\uac00 \uc788\uc73c\uba74 \uc18c\uac1c\ud574\ub2ec\ub77c.<\/strong><\/h3><p>\ud604\ub300\uac74\uc124\uc774\ub2e4. \ubd84\uc591\ud560 \ub54c \ubcf4\ud1b5 \ubaa8\ub378\ud558\uc6b0\uc2a4\uc5d0 \uc9c1\uc811 \ubc29\ubb38\ud558\uac70\ub098 \uc804\ud654\uc0c1\ub2f4\uc744 \ud588\ub294\ub370, \uc774\ub97c \ucc57\ubd07 \uc0c1\ub2f4\uae4c\uc9c0 \ud655\uc7a5\ud588\ub2e4. \ubc30\ub2ec\ub300\ud589\uc5c5\uccb4 \u2018\ubc14\ub85c\uace0\u2019\ub3c4 \uc6b0\ub9ac \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud55c\ub2e4. \ub77c\uc774\ub354, \ub300\ub9ac\uc810\uc8fc, \uc74c\uc2dd\uc810\uc8fc \ub4f1\uc774 \ubb38\uc758\ud560 \ub54c \uc0ac\uc6a9\ud55c\ub2e4. \ucd5c\uadfc \uc0ac\ub840\ub85c\ub294 M2\ud074\ub77c\uc6b0\ub4dc\ub77c\ub294 \ud68c\uc0ac\uac00 \uc788\ub2e4. \ucf54\ub85c\ub09819 \ubc31\uc2e0\uc744 \uc704\ud55c \ud56d\uc628\uad00\ub9ac\uc2dc\ud15c\uc744 \uc81c\uacf5\ud558\ub294 \ud68c\uc0ac\ub2e4. \uc774 \ud68c\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc6b0\ub9ac \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud55c\ub2e4.<\/p><h3><strong>Q. SaaS\ub294 \ud604\uc7ac \uc138\uacc4\uc801\uc778 \ud2b8\ub80c\ub4dc\ub2e4. \ud574\uc678\uc9c4\ucd9c \uacc4\ud68d\ub3c4 \uc788\ub098?<\/strong><\/h3><p>\ud55c\uad6d\uc740 \uc0c1\ub2f4 \uacbd\uc7c1\ub825\uc774 \uc544\uc8fc \ub192\ub2e4. \uc0c1\ub2f4\uc0ac \ud55c \uc0ac\ub78c\ub2f9 \uc0dd\uc0b0\uc131\uc774 \uc0c1\ub2f9\ud788 \ub192\ub2e4. \uace0\uac1d\uc0ac \uc694\uad6c\uc0ac\ud56d\ub3c4 \ub9ce\uace0 \uc2dc\uc2a4\ud15c\ub3c4 \ub9e4\uc6b0 \ubcf5\uc7a1\ud558\ub2e4. \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc798 \ub9cc\ub4e4\uba74 \ud574\uc678\uc5d0\uc11c \ud1b5\ud560 \uac83 \uac19\ub2e4\uace0 \uc0dd\uac01\ud574\uc11c \uc2dc\uc791\ud588\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \ub9cc\uc871\ud560\ub9cc\ud55c UI\/UX\ub97c \ub9cc\ub4dc\ub294\ub370 \ub2e4\uc18c \uc624\ub798\uac78\ub838\uace0, \uace0\uc0dd\ub3c4 \ub9ce\uc774 \ud588\uc9c0\ub9cc \uc774\uc81c\ub294 \uc5b4\ub290 \uc815\ub3c4 \uc900\ube44\uac00 \ub410\ub2e4.<\/p><p>\uadf8\ub798\uc11c \uc5f0\ucd08\ubd80\ud130 \uc77c\ubcf8\uc5d0 \uc9c4\ucd9c\ud588\ub2e4. \uc77c\ubcf8\uc740 \ud2b9\uc774\ud55c \uc2dc\uc7a5\uc774\ubbc0\ub85c \uc6b0\uc120 \ud604\uc9c0 \ucd1d\ud310\uc744 \ud1b5\ud574 \ud604\uc9c0 \ube0c\ub79c\ub4dc\ub85c \ub098\uac14\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ud558\ub098\uc758 \uace0\uac1d\uc0ac\ub97c \ud655\ubcf4\ud588\ub294\ub370, \ud53c\ub4dc\ubc31\uc774 \uc88b\uc544\uc11c \uae30\ub300\ud558\ub294 \uc911\uc774\ub2e4. \ub3d9\ub0a8\uc544 \ub4f1 \uc77c\ubd80 \uc9c0\uc5ed\uc740 \ub3c5\uc790 \ube0c\ub79c\ub4dc\ub85c \uac08 \uacc4\ud68d\uc774\ub2e4.<\/p><h3><strong>Q. \uce74\ud39824 \uc2a4\ud1a0\uc5b4\uc5d0 \uc785\uc810\ud588\ub294\ub370 \uc131\uacfc\ub294 \uc5b4\ub5a4\uac00?<\/strong><\/h3><p>\uc774\uc81c \uc870\uae08\uc529 \ub9e4\ucd9c\uc774 \ub098\uc624\uae30 \uc2dc\uc791\ud588\ub2e4. \ub871\ud14c\uc77c \ube44\uc988\ub2c8\uc2a4\ub77c\uace0 \uc0dd\uac01\ud55c\ub2e4.<\/p><p style=\"text-align: right;\"><strong>By\ubc14\uc774\ub77c\uc778\ub124\ud2b8\uc6cc\ud06c<\/strong><br \/>\u203b\uc678\ubd80 \ud544\uc9c4\uc758 \uae30\uace0\ub294 \uce74\ud39824\uc758 \uc758\uacac\uacfc \ub2e4\ub97c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>","protected":false},"excerpt":{"rendered":"<p>\ucd5c\uadfc \u2018\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\u2019\uac00 \uac01\uad11\ubc1b\ub294\ub2e4. \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 &#8216;\uae43\ud50c\ucc57&#8217;\uc744 \ucd9c\uc2dc\ud55c \uc774\uc601\uc218 \uae43\ud50c \ub300\ud45c\ub97c \ub9cc\ub098 \uce74\ud39824\uc2a4\ud1a0\uc5b4 \ub0b4\uc5d0\uc11c \uadf8\ub9ac\ub294 \ube44\uc804\uacfc \uae00\ub85c\ubc8c \uc9c4\ucd9c \uacc4\ud68d\uc5d0 \ub300\ud574 \ub4e4\uc5b4\ubcf4\uc558\ub2e4.<\/p>\n","protected":false},"author":9,"featured_media":6713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5,61],"tags":[63,70],"class_list":["post-6725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-success-story","category-all","tag-ecosystem","tag-cafe24-store"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[\uce74\ud39824 \uc0dd\ud0dc\uacc4 \ud0d0\uad6c] ARS\uc5d0 \uc9dc\uc99d\ub0b4\ub294 \uace0\uac1d\uc744 \uc704\ud55c \uc194\ub8e8\uc158 \u2018\uae43\ud50c\u2019 | \uce74\ud39824 \ub274\uc2a4\ub8f8<\/title>\n<meta name=\"description\" content=\"\ucd5c\uadfc \u2018\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130\u2019\uac00 \uac01\uad11\ubc1b\ub294\ub2e4. \ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uc81c\uacf5\ud558\ub294 &#039;\uae43\ud50c\ucc57&#039;\uc744 \ucd9c\uc2dc\ud55c \uc774\uc601\uc218 \uae43\ud50c \ub300\ud45c\ub97c \ub9cc\ub098 \uce74\ud39824\uc2a4\ud1a0\uc5b4 \ub0b4\uc5d0\uc11c \uadf8\ub9ac\ub294 \ube44\uc804\uacfc \uae00\ub85c\ubc8c \uc9c4\ucd9c \uacc4\ud68d\uc5d0 \ub300\ud574 \ub4e4\uc5b4\ubcf4\uc558\ub2e4.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.cafe24.com\/kr\/cafe24-ecosystem-digital-contactcenter\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[\uce74\ud39824 \uc0dd\ud0dc\uacc4 \ud0d0\uad6c] ARS\uc5d0 \uc9dc\uc99d\ub0b4\ub294 \uace0\uac1d\uc744 \uc704\ud55c \uc194\ub8e8\uc158 \u2018\uae43\ud50c\u2019 | \uce74\ud39824 \ub274\uc2a4\ub8f8\" \/>\n<meta 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